Support

Home Forums Event Espresso Premium Unintended email notifications

Unintended email notifications

Posted: February 19, 2020 at 7:55 am


jokadesign

February 19, 2020 at 7:55 am

Hi. I created a back-up of my website (which uses EE) in order to create a cloned site for experimenting on. I went into the admin (of the cloned site) and de-activated EE. Around the same time, my colleague reported that she received two emails from separate past registrants in 2018 and 2019, each saying they had received emails from the site with their registration details. Can you please advise? Thank you.


Josh

  • Support Staff

February 19, 2020 at 11:41 am

Hi,

One thing you could do is set the Message settings (on both sites) to clean up old messages that are older than 3 months. You go to Event Espresso > Messages > Settings and change the setting there.

Also, if you suspect the newly cloned site might be sending messages from its cloned message queue, you could delete all the messages there in Event Espresso > Messages.

Finally, if you intend to do further experiments on the cloned site, it might be good to install this plugin:

https://wordpress.org/plugins/disable-emails/

Please take care not to install the above on the production site though.

The support post ‘Unintended email notifications’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 1 month, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!