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Chris Stambaugh
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January 31, 2014 at 11:36 am
I’m trying to understand how wait lists work with Event Espresso.
My understanding is that I can set up a secondary event with a status of waitlist. Then, if the primary event fills up, clients are sent to sign up for the wait list.
Okay, now I have a cancellation and want to fill the spot. What do I have to do?
Do I have to manually contact the client and get them signed up in an archaic telephone call or something similar to collect payment information? Is there no way for this to happen in an automatted 21st century’esque technology where the client is sent an email with a link in it, they click on the link and they are then directed to my web site where they complete payment for the event and, if successful, are therefore registered? (Like the way Eventbrite works).
If not, that is a very serious limitation IMHO.
My events regularly sell out and I will sometimes have cancellations causing me to want to fill the spot from the wait list. If I have to do this manually, I am not impressed.
Paul
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Josh
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February 3, 2014 at 2:14 pm
Hi Paul,
There’s an email feature that lets you send an email to the person who signed up on the waitlist and the email can contain a link to let them pay online for the event they’d like to attend. The simplest way is to go in and edit the attendee record, edit the amount owed, and click “Send Invoice”.
Please be sure the invoice email has something to the effect of “Please visit [payment_url] to view your payment options.”
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