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uncompleted payment message / while payment completed

Posted: May 3, 2024 at 2:31 am

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Gural

May 3, 2024 at 2:31 am

Hello

EE ( Version 5.0.19.p)
We are getting lately more e-mails from customers that get an e-mail message that their payment was not completed or declined, while this was not the case. Perhaps the time needed for the API to complete the loop with the payment provider is too short? What we can we do to minimise the wrong states communicated towards customers?

Gur


Tony

  • Support Staff

    •

May 3, 2024 at 4:34 am

Hi there,

Which payment method are they using when this happens?


Gural

May 3, 2024 at 5:53 am

Mollie gateawy
https://www.mollie.com/
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Updated by Gural 2 months, 3 weeks ago ago

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