Support

Home › Forums › Event Espresso Premium › uncompleted payment message / while payment completed

uncompleted payment message / while payment completed

Posted: May 3, 2024 at 2:31 am

Viewing 2 reply threads


Gural

May 3, 2024 at 2:31 am

Hello

EE ( Version 5.0.19.p)
We are getting lately more e-mails from customers that get an e-mail message that their payment was not completed or declined, while this was not the case. Perhaps the time needed for the API to complete the loop with the payment provider is too short? What we can we do to minimise the wrong states communicated towards customers?

Gur


Tony

  • Support Staff

    •

May 3, 2024 at 4:34 am

Hi there,

Which payment method are they using when this happens?


Gural

May 3, 2024 at 5:53 am

Mollie gateawy
https://www.mollie.com/
Viewing 2 reply threads

The support post ‘uncompleted payment message / while payment completed’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Gural 6 months, 3 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso