Home Forums Attendee Mover Add-on Unable to use Attendee Mover

Unable to use Attendee Mover

Posted: November 1, 2019 at 10:56 am


November 1, 2019 at 10:56 am

Installed, and added “expired event” snippet to functions.php. I’m still unable to move someone who paid for an October event to a December event. Nothing shows up in search results, and entering the event name doesn’t work. Used Health Check plugin and no errors, REST API is enabled.

Please help identify workarounds/solutions.


  • Support Staff

November 1, 2019 at 11:17 am


It looks like your web server is struggling to serve a list of events when requested by the REST API. I tried sending a similar REST API request via http (I’ll share a link to a screenshot in a private reply) and the server returned a 500 error.

What may be happening is the server is running low on memory so a possible fix would be to bump the memory limit by following this guide:


  • Support Staff

November 1, 2019 at 11:18 am

This reply has been marked as private.


November 1, 2019 at 11:51 am

WP Memory no up to 128M and still 500 error. I did use the URL you used to confirm, and I saw that changing the v4.8.36 to v4.10.1 in the URL gave me a different result:

{“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method”,”data”:{“status”:404}}

Does this reveal anything else to you?


  • Support Staff

November 1, 2019 at 11:57 am

It doesn’t reveal anything because v4.10.1 isn’t a valid REST API endpoint.

You could check your server’s PHP error log, there may be more than just a 500 error logged with that request.

The support post ‘Unable to use Attendee Mover’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso