Support

Home Forums Event Espresso Premium Unable to update Event Espresso – Payment Methods Pro (EE 4.9.32+)

Unable to update Event Espresso – Payment Methods Pro (EE 4.9.32+)

Posted: September 11, 2024 at 6:45 am

Viewing 5 reply threads


netwerker

September 11, 2024 at 6:45 am

Hi!

We recently reactivated our EE4 Everything License and updated all EventEspresso plugins. Unfortunately, Event Espresso – Payment Methods Pro (EE 4.9.32+) says it needs a valid license to get the newest update 1.0.2p. As far as I can see, this should be included in the Everything license, right?

Also, I cannot find a manual download for the plugin in our account dashboard.

Thanks in advance for the help!


Tony

  • Support Staff

September 12, 2024 at 4:41 am

Hi there,

It looks like your account hasn’t updated correctly.

I’ll pass this over to our sales team to get it fixed up today.

Apologies for any inconvenience caused.


Garth

  • Support Staff

September 12, 2024 at 10:22 am

Hi there, sorry for the inconvenience. I’ve updated your account so you have access to everything.

Let us know if we can do anything else for you.


Tony

  • Support Staff

September 13, 2024 at 8:50 am

Hi there,

I spotted your other thread so dug into this some more.

Your account has now been updated to allow access, you should be able to reply here and download Payment Methods Pro.

If not please do let me know.


netwerker

September 16, 2024 at 12:54 am

Hi!

Now it worked, thank you!


Tony

  • Support Staff

September 16, 2024 at 2:20 am

You’re most welcome.

Any further issues just let me know.

Viewing 5 reply threads

The support post ‘Unable to update Event Espresso – Payment Methods Pro (EE 4.9.32+)’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso