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CMConnection
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December 17, 2014 at 10:54 am
I just went into edit an event in EE4 and I am unable to toggle open or closed any of the option tabs (Event Tickets, Venue, etc.)
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Josh
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December 17, 2014 at 1:31 pm
Hi Deborah,
Is your website hosted on WPEngine?
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CMConnection
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December 17, 2014 at 2:12 pm
No. BlueHost.
Stephen (for CMC)
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Lorenzo Orlando Caum
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December 17, 2014 at 2:59 pm
Hi, could you try temporarily deactivating other plugins to rule out a plugin conflict?
If it begins to work, then restore a few plugins at a time and re-test. Then test and repeat the steps until you locate the source of the conflict.
—
Lorenzo
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Josh
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December 17, 2014 at 3:00 pm
Hi there,
Typically if the toggle arrows do not work it’s caused by a JavaScript error on that page. We’ve seen this happen with WPEngine because they deregister the WordPress Heartbeat API scripts. It can also happen where the WordPress theme or another plugin is causing a JavaScript error.
You can rule these out one by one:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins.
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