Posted: November 25, 2018 at 9:10 pm
Registrant wanted to make a payment for an event that had closed and shift to next available event.
Tried to process the payment but EE displayed error msg about event being closed etc.
Moved registrant to new date. Same problem. Manually processed their C/C payment. Tried to access their registration to record the payment however the fields to enable this are not showing. I notice there is a “padlock” showing for their record.
PS In their record it shows ” This registration was moved from a previous registration which has been cancelled.” If I click on the “previous registration” link it doesnot display.
How can I record the payment has been made for this record?
Can you post a screenshot of what you can see here as I’m not sure I understand what isn’t loading for you.
Is it loading just a white screen? If so can you check the server error log to see what it say when you try to load that page?
How do I post a screen shot?
In meantime, if a client pays outside the system, how do I record that payment against their registration?
You’ll need to host the image and include the link here, we have some examples here:
To record a payment on a registration you add it to the transaction, which is what I assume you are doing above.
Go to Edit the ‘new’ registration from above and click the ‘View transaction’ button – http://take.ms/jKGMx
You should see something like this – http://take.ms/SHZ5p
Click the Apply payment button.
Add whatever details you need in the payment modal and apply the payment – http://take.ms/qUe1Y
If you can’t load that section something is wrong with the registrations/transaction.
It is that second step that is now displaying – after clicking on the “view transaction details”, the screen displays the transaction but the lower part where we would normally apply the payment manually is not showing.
Here is the timeline for that registration;
1)The registration lodged and recorded ok
Is the problem because the registration was moved to another date?
Worked it out.
The problem was the “transaction details” section was toggled to not display. clicked on triangle and it all appeared.
Great, I’m glad you figured it out.
So to confirm, is everything working as expected now? You can apply the payment etc?
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