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Unable To Record Manual Payment After Moving To Different Event Date

Posted: November 25, 2018 at 9:10 pm


JohnB

November 25, 2018 at 9:10 pm

Hi guys,

Registrant wanted to make a payment for an event that had closed and shift to next available event.

Tried to process the payment but EE displayed error msg about event being closed etc.

Moved registrant to new date. Same problem. Manually processed their C/C payment. Tried to access their registration to record the payment however the fields to enable this are not showing. I notice there is a “padlock” showing for their record.

PS In their record it shows ” This registration was moved from a previous registration which has been cancelled.” If I click on the “previous registration” link it doesnot display.

How can I record the payment has been made for this record?

Thanks

JB


Tony

  • Support Staff

November 26, 2018 at 5:01 am

Hi JB,

Moved registrant to new date. Same problem. Manually processed their C/C payment. Tried to access their registration to record the payment however the fields to enable this are not showing. I notice there is a “padlock” showing for their record.

Can you post a screenshot of what you can see here as I’m not sure I understand what isn’t loading for you.

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

PS In their record it shows ” This registration was moved from a previous registration which has been cancelled.” If I click on the “previous registration” link it doesnot display.

Is it loading just a white screen? If so can you check the server error log to see what it say when you try to load that page?


JohnB

November 26, 2018 at 3:13 pm

Thank you,

How do I post a screen shot?

In meantime, if a client pays outside the system, how do I record that payment against their registration?


Tony

  • Support Staff

November 27, 2018 at 3:28 am

How do I post a screen shot?

You’ll need to host the image and include the link here, we have some examples here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

In meantime, if a client pays outside the system, how do I record that payment against their registration?

To record a payment on a registration you add it to the transaction, which is what I assume you are doing above.

Go to Edit the ‘new’ registration from above and click the ‘View transaction’ button – http://take.ms/jKGMx

You should see something like this – http://take.ms/SHZ5p

Click the Apply payment button.

Add whatever details you need in the payment modal and apply the payment – http://take.ms/qUe1Y

If you can’t load that section something is wrong with the registrations/transaction.


JohnB

November 27, 2018 at 10:56 pm

Thank you,

It is that second step that is now displaying – after clicking on the “view transaction details”, the screen displays the transaction but the lower part where we would normally apply the payment manually is not showing.

Here is the timeline for that registration;

1)The registration lodged and recorded ok
2)Client hadn’t paid by due date / close of time of event. Asked to be moved to next event date.
3) Moved them to next event.
4) Entered registration to manually record their payment

Is the problem because the registration was moved to another date?


JohnB

November 27, 2018 at 11:12 pm

Worked it out.

The problem was the “transaction details” section was toggled to not display. clicked on triangle and it all appeared.

Thank you


Tony

  • Support Staff

November 28, 2018 at 7:02 am

Great, I’m glad you figured it out.

So to confirm, is everything working as expected now? You can apply the payment etc?

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