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Unable to process payments

Posted: July 9, 2021 at 9:40 am


dionne.c

July 9, 2021 at 9:40 am

I’ve been successfully processing payments using the Braintree Gateway for a few years now. We just recently changed banks and received a new Public, and Private Key. I’ve updated this information in the configuration settings in Event Espresso.

However, testing failed when trying to purchase a ticket for our event. An error message is shown. View this link to see the error message.
https://conference.fasterasset.com/wp-content/uploads/2021/07/error.png

If you can please make this urgent, as we would like to receive payments for our event.


Tony

  • Support Staff

    •

July 9, 2021 at 1:19 pm

Hi there,

An Authorization exception means the request is retuning a 403 response, which usually means either the Merchant ID or keys are incorrect.

Can you double-check all of those values match your Braintree account?

The support post ‘Unable to process payments’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 2 years, 9 months ago ago

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