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Unable to Print Tickets

Posted: November 17, 2016 at 2:02 pm


botanica

November 17, 2016 at 2:02 pm

Fatal error: Maximum execution time of 30 seconds exceeded in wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php on line 452

customers who ordered a large amount of tickets are unable to print there tickets. The link doesn’t work. I have asked the host to [max_execution_time = 60] but so far I am still reading the fatal error.


Tony

  • Support Staff

November 17, 2016 at 2:22 pm

Hi there,

Can you let me know how many registrations this is for please?

I have asked the host to [max_execution_time = 60] but so far I am still reading the fatal error.

Exactly the same error?

As in the host has set max_execution_time to 60 but you still see 30 seconds within the message? If so the change has not been applied to your site or Apache needs to be restarted.


botanica

November 18, 2016 at 8:22 am

Yes. It still says 30. Is there any other work around for this. The host says the php has been fixed and that there are issues with the plugin.


Josh

  • Support Staff

November 18, 2016 at 8:30 am

Were they sure about that where they could mention exactly what those issues might be?

It will also help to know how many tickets in the transaction.


botanica

November 18, 2016 at 8:53 am

They weren’t sure what the errors are. There are 18 tickets in the transaction.


Josh

  • Support Staff

November 18, 2016 at 9:10 am

If you’re still getting an error that says
Fatal error: Maximum execution time of 30 seconds exceeded
then that’s something that will need to get fixed on the server side. The plugin is not causing that issue.

The support post ‘Unable to Print Tickets’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Josh 2 years, 12 months ago ago

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