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megrant5
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August 20, 2013 at 1:17 am
Fatal error: Cannot redeclare is_multi() (previously declared in /home7/statepen/public_html/wp-content/plugins/webfontswordpressjsonwitheditor/includes/includes.php:342) in /home7/statepen/public_html/wp-content/plugins/event-espresso/includes/functions/main.php on line 1006
http://wp.me/P2i6gT-2M
Worpress Version: WordPress 3.6.
Event Espresso installed:Out-of-the-box Events Registration integrated with PayPal IPN for your WordPress blog/website. Version 3.1.34.1.P
Event Espresso Calendar: A full calendar add on for Event Espresso. Includes month, week, and day views. Version 2.0.6.1
Event Espresso – Social Media A social media add-on for Event Espresso. Includes includes Facebook and Twitter share buttons. Version 1.1.5.1
Event Espresso API Plugin A JSON/XML API for Event Espresso Version 2.0.2.p
I have tried to update PHP, but Bluehost tells me I have what is needed for the website. My event is coming soon and I really need to make this work or I must get a refund.
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Tony
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August 20, 2013 at 1:50 am
Hi Marsha,
That Error is caused by the plugin ‘webfontswordpressjsonwitheditor’ declaring the same function as Event Espresso.
I would recommended deactivating the other plugin for now and Event Espresso should work fine. I’ll get a ticket raised with the developers to stop the conflict in the future.
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Josh
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August 20, 2013 at 9:42 am
Hi Marsha,
If you can send the Bluehost FTP credentials via this form we can apply a temporarily fix so you can use both plugins until the next version of Event Espresso is ready which will have a permanent fix:
Please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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megrant5
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August 22, 2013 at 12:37 pm
I have no idea what you are talking about.
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megrant5
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August 22, 2013 at 12:43 pm
still get the same error message:
Fatal error: Cannot redeclare is_multi() (previously declared in /home7/statepen/public_html/wp-content/plugins/webfontswordpressjsonwitheditor/includes/includes.php:342) in /home7/statepen/public_html/wp-content/plugins/event-espresso/includes/functions/main.php on line 1006
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Josh
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August 22, 2013 at 12:44 pm
Hi Marsha,
I’m so sorry. Is it about the FTP credentials? If so, this is something you can get from bluehost if you ask.
If you’re okay with not using the Web fonts plugin you can deactivate it for now and the next update of Event Espresso will have the conflict fixed. If that works for you, there’s no need to send us any more information.
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megrant5
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August 22, 2013 at 3:19 pm
Hi again Josh,
I deactivated all the plugins I was using on the website and installed it, it worked! Now I have to go through plugin by plugin to see what the conflict was, starting with the one or two you mentioned.
I ordered a problem solving ticket, could I apply that toward the $149 ticketing feature, if I choose to?
Thanks again, Marsha
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Dean
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August 23, 2013 at 2:00 am
Hi Marsha,
I’ve passed your request to the Sales dept. and they or myself will get back to you regarding this.
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Jonathan Wilson
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August 23, 2013 at 1:18 pm
I ordered a problem solving ticket, could I apply that toward the $149 ticketing feature, if I choose to?
Hi Marsha,
I’m going to take care of this for you and send you an email.
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Jonathan Wilson
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August 23, 2013 at 1:35 pm
Hi Marsha,
I am having a difficult time locating the transaction where you purchased a support token. Can you email to us the transaction id from the purchase? Please send the email to support [at] eventespresso.com.
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