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Unable to install EE

Posted: November 26, 2012 at 9:04 pm


November 26, 2012 at 9:04 pm

Unable to download EE, simply circles back to my account page where it shows my license key but says it is not active. Also bought the VIP Membership but my account makes no mention of it. When I ordered EE today, there was an option to buy help with installing. I didn’t buy it at the time, but I would like to purchase now. However, can’t find it anywhere on the website. Thanks for helping.


  • Support Staff

November 26, 2012 at 10:07 pm

Hi Rebecca,

How are you today? Sorry for your trouble. We’re not sure why your account wasn’t updated correctly. I have updated it and you can now get the files from your account page.

You can also buy a support token or configure and install if you still need:

The support post ‘Unable to install EE’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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