Support

Home Forums Event Espresso Premium Unable to generate and download spreadsheet of registrations

Unable to generate and download spreadsheet of registrations

Posted: August 10, 2019 at 3:27 pm


mwaom

August 10, 2019 at 3:27 pm

I am unable to generate and download a spreadsheet of registrations for an upcoming event. Whenever I try to do so, the webpage brings up several warnings, mainly regarding header issues.


Tony

  • Support Staff

August 12, 2019 at 3:05 am

Hi there,

Can you add the errors being thrown to a gist/pastebin and paste the link here so we can view them?

The fact that your getting warnings/errors displayed on the page will break the CSV as it uses ajax to create the CSV in ‘batches’, any warnings/notices thrown that are output to the page will break the ajax request even if valid data is returned on the same request.

Setting your server to not display errors and just log them (which is good practice on production sites) might fix the above if they are just notices but if you add the output above I’ll take a look.


mwaom

August 12, 2019 at 11:31 am

Hi Tony,

Thank you for your help. Here are the error messages.

must be an array or an object that implements Countable in /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 1463

Warning: Cannot modify header information – headers already sent by (output started at /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:1463) in /home/mwaomo5/public_html/wp-includes/pluggable.php on line 1251

Warning: Cannot modify header information – headers already sent by (output started at /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:1463) in /home/mwaomo5/public_html/wp-includes/pluggable.php on line 1254

Warning: Cannot modify header information – headers already sent by (output started at /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:1463) in /home/mwaomo5/public_html/wp-admin/includes/misc.php on line 1196

An error has occurred:
An error occurred. A URL is a required parameter for the add_query_args_and_nonce method.

Warning: count(): Parameter must be an array or an object that implements Countable in /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 1463

Warning: Cannot modify header information – headers already sent by (output started at /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:1463) in /home/mwaomo5/public_html/wp-includes/pluggable.php on line 1251

Warning: Cannot modify header information – headers already sent by (output started at /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php:1463) in /home/mwaomo5/public_html/wp-includes/pluggable.php on line 1254


Josh

  • Support Staff

August 12, 2019 at 12:18 pm

Hi,

The warning messages indicate that your site has an older version of Event Espresso 4, specifically from late 2017. Can you update the site so it has the current version of the Event Espresso 4 plugin?


mwaom

August 13, 2019 at 12:15 pm

Hello,

I tried updating and instead of improving the situation it crashed the entire site! Now everyone who tries to visit the site (mwaom.org) sees the following error.

Fatal error: Uncaught Error: Call to undefined method EEH_URL::slugify() in /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/domain/entities/custom_post_types/CustomTaxonomyDefinitions.php:51 Stack trace: #0 /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/domain/entities/custom_post_types/CustomTaxonomyDefinitions.php(29): EventEspresso\core\domain\entities\custom_post_types\CustomTaxonomyDefinitions->setTaxonomies() #1 [internal function]: EventEspresso\core\domain\entities\custom_post_types\CustomTaxonomyDefinitions->__construct() #2 /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(1262): ReflectionClass->newInstanceArgs(Array) #3 /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Registry.core.php(773): EE_Registry->_create_object(‘EventEspresso\\c…’, Array, ”, false) #4 /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/services/loaders/CoreLoader.php(116): EE_Registry->c in /home/mwaomo5/public_html/wp-content/plugins/event-espresso-core-reg/core/domain/entities/custom_post_types/CustomTaxonomyDefinitions.php on line 51


Josh

  • Support Staff

August 13, 2019 at 1:07 pm

Hi,

The error message means the plugin wasn’t completed updated. Here’s what you can do to make sure all of the files are uploaded for the new version:

1) FTP in to the server, then navigate to /wp-content/plugins/, and delete the event-espresso-core-reg folder
2) Log into the site’s WP dashboard then go to Plugins > Add New
3) Go to your account page and download the current version of Event Espresso 4 (it’s a zip file)
4) Upload the zip file on the Plugins > Add New page
5) Activate the plugin
6) Go to the Event Espresso > Maintenance page and follow the prompts to do the database update


mwaom

August 15, 2019 at 5:53 pm

Thank you, it is working now. I appreciate your help.

The support post ‘Unable to generate and download spreadsheet of registrations’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  mwaom 3 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!