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Unable to download EE Premium

Posted: January 22, 2014 at 8:34 am


Alex Isern

January 22, 2014 at 8:34 am

I purchased a premium license and setup my account. However I am unable to download a premium version of the plugin nor the add-ons. Am I missing something?


Nikki

  • Support Staff

    •

January 22, 2014 at 9:41 am

Hi Alex,

I apologize for the problems that you have experienced. I have updated your account to reflect your purchase on January 21, 2014.

Let us know if you have further problems.


Alex Isern

January 22, 2014 at 10:55 am

Thank you, Nikki. However, when I log in to my account it says that that my 12 month license is expried. And I am still unable to download EE Premium. Thanks so much.


Jonathan Wilson

    •

January 22, 2014 at 1:41 pm

Hi Alex,

I am sorry about that. We made a mistake in the expiration date. I have corrected this. You should be able to see the files and license key now.

Let us know if you have any issues.

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Status: closed

Updated by  Jonathan Wilson 10 years, 2 months ago ago

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