|
brent verco
|
March 14, 2016 at 4:26 pm
Hi guys,
Last week I tried to download a pdf of any transaction invoices. When I get to the download pdf button it just freezes. I tried doing some older reciepts. Same problem. I tried changing browsers and computers but still no love.
here is copy of the error i receive
The website encountered an error while retrieving http://www.amsn.com.au/?ee=msg_url_trigger&snd_msgr=pdf&gen_msgr=html&message_type=receipt&context=purchaser&token=1-2de552dd00f30b3d264fa20adae0a1aa&GRP_ID=41&id=0. It may be down for maintenance or configured incorrectly.
Reload this web page
Press the reload button to resubmit the data needed to load the page.
I tried update to the latest version as of the 15/03 and this still did not resolove the error.
it seemed to work fine up until about a week ago.
any further suggestions for trouble shooting this ? happy to send through login information if it helps 🙂
|
|
Josh
|
March 14, 2016 at 4:55 pm
Your server may be running low on memory. In which case you can follow this guide:
http://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted
|
|
brent verco
|
March 14, 2016 at 7:04 pm
Thanks so much for the reply
I checked with our server and we have the max memory allocated of 512 MB
** Removed – Tony **
anything else worth trying ?
-
This reply was modified 8 years, 10 months ago by
 Tony. Reason: Remove phpinfo
|
|
brent verco
|
March 14, 2016 at 7:06 pm
could there be an issue with the rendering of the event location. it works when I try and print just the transaction invoice but the error occurs when I try and print the full reciept from the transaction page.
|
|
Tony
|
March 15, 2016 at 3:46 am
Hi Brent,
I have removed the link from your post, you really don’t want that much information about your server config publicly available, I recommend removing the file from your server or using .htaccess to require a login to view it.
it works when I try and print just the transaction invoice but the error occurs when I try and print the full reciept from the transaction page.
The the ‘Invoice’ link works but the ‘Receipt’ does not?
it seemed to work fine up until about a week ago.
What has changed between now an then?
Have you installed/updated any plugins or modified the template in that time?
Are you using default templates for the Receipt/Invoice or have you modified them?
|
|
brent verco
|
March 15, 2016 at 3:07 pm
Gday Tony !
nice they are bringing out the big guns.
I dont believe I have made any changes. Using default templates with no mods.
I cant think of anything that has been changed other than the recent ee update but that occured after the problem. is it worth you having a sign in to my backend ?
|
|
Tony
|
March 16, 2016 at 8:50 am
nice they are bringing out the big guns.
The rest of the support team are just as capable (if not more so) than I 🙂 I just spend more time within the messages system (which is used to generate the Invoice/Receipts)
If you enable WP_Debug and retry loading the Invoice does it show any error messages?
|
