Support

Home Forums Event Espresso Premium Unable to do automatic upgrade

Unable to do automatic upgrade

Posted: November 20, 2013 at 2:20 pm

Viewing 4 reply threads


Isha IT

November 20, 2013 at 2:20 pm

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

user id is : it.iii
Please could you resolve this, so I can do the upgrade.
Thanks


Josh

  • Support Staff

November 20, 2013 at 3:04 pm

Hi there,

Which of these two domains do you want to run automatic upgrades on?

http://www.ishafoundation.org/us

or

test.ishausa.org/oldusa

The license key system will only allow for updates on one domain. What you will need to do is run manual updates on one, and remove the key from one of the sites, then request a free key reset from your account page. Once the key is reset, you’ll get a follow up email with further instructions.


Isha IT

November 20, 2013 at 9:11 pm

Would like auto upgrade on http://www.ishafoundation.org/us


Dean

November 21, 2013 at 12:50 am

Hi,

I reset the licence key for you.


Isha IT

November 21, 2013 at 9:13 am

Thank you ! upgrade worked 🙂

Viewing 4 reply threads

The support post ‘Unable to do automatic upgrade’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso