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Unable to change countries and Countries tab is empty

Posted: October 30, 2018 at 7:23 am


khooverpvrc

October 30, 2018 at 7:23 am

We are in the US but the drop-down only lists Canada and it’s provinces. When I go to General Settings->Countries, it is a blank page.


Josh

  • Support Staff

October 30, 2018 at 7:33 am

Hi,

Usually a blank page is the result of a PHP fatal error. Can you activate WP_DEBUG mode to capture the error message? There’s information about how to activate WP_DEBUG mode and how to check for the error here:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug


khooverpvrc

October 30, 2018 at 12:54 pm

here’s the output:
[30-Oct-2018 18:53:35 UTC] No image url provided when trying to create an image attachment.
[30-Oct-2018 18:53:57 UTC] No image url provided when trying to create an image attachment.
[30-Oct-2018 18:53:57 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /var/www/html/wp-includes/functions.php on line 3743
[30-Oct-2018 18:53:57 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /var/www/html/wp-includes/functions.php on line 3743
[30-Oct-2018 18:53:59 UTC] No image url provided when trying to create an image attachment.
[30-Oct-2018 18:53:59 UTC] PHP Fatal error: Uncaught Error: Call to a member function name() on null in /var/www/html/wp-content/plugins/event-espresso-core-reg/admin_pages/general_settings/General_Settings_Admin_Page.core.php:612
Stack trace:
#0 /var/www/html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(1004): General_Settings_Admin_Page->_country_settings()
#1 /var/www/html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(765): EE_Admin_Page->_route_admin_request()
#2 /var/www/html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_Init.core.php(194): EE_Admin_Page->route_admin_request()
#3 /var/www/html/wp-includes/class-wp-hook.php(286): EE_Admin_Page_Init->initialize_admin_page(”)
#4 /var/www/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
#5 /var/www/html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#6 /var/www/html/wp-admin/admin.php(224): do_action(‘event-espresso_…’)
#7 {main}
thrown in /var/www/html/wp-content/plugins/event-espresso-core-reg/admin_pages/general_settings/General_Settings_Admin_Page.core.php on line 612
[30-Oct-2018 18:53:59 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /var/www/html/wp-includes/functions.php on line 3743
[30-Oct-2018 18:53:59 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /var/www/html/wp-includes/functions.php on line 3743


Tony

  • Support Staff

October 30, 2018 at 3:10 pm

Hi there,

Is this a clean install of EE or did you migrate over from EE3?

What is set for the country in Event Espresso -> General Settings -> Your Organization -> Country?


khooverpvrc

October 31, 2018 at 6:15 am

It’s a clean install of EE.

The country is blank but my only choice is Canada in the drop-down


Josh

  • Support Staff

October 31, 2018 at 6:33 am

Can you select Canada for now, then click Save, then go to the Countries tab and select the United States? Once that’s selected, you can set “Country appears in Dropdown Lists” to Yes, then Save.


khooverpvrc

October 31, 2018 at 6:37 am

That allowed me to see US under the Countries…I selected US but when I go back to the Your Organization country drop-down…Canada is still my only option.


Josh

  • Support Staff

October 31, 2018 at 6:44 am

After you select US on the Countries tab, you’ll need to also set “Country appears in Dropdown Lists” to Yes, then Save. Somehow that got set to No, so it needs to be set to Yes.


khooverpvrc

October 31, 2018 at 7:17 am

Ok…thank you…I think I’ve jumped through all the appropriate hoops and it is set properly. Thanks for your help


Josh

  • Support Staff

October 31, 2018 at 7:21 am

Hi,

Normally the hoops wouldn’t be there to jump through. It seems somehow on your site the US option got unset. A new install of EE should have that option already set for you.

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Status: closed

Updated by  Josh 1 month, 1 week ago ago

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