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Unable to add/edit message templates

Posted: September 26, 2016 at 12:49 am

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Mie Dohn

September 26, 2016 at 12:49 am

Hi,
I no longer have access to edit or add message templates. So there is not sent any e-mail upon approval of registration.
When I go into the “message” tab, it just looks like the enclosed picture.
Can you help me?


Tony

  • Support Staff

September 26, 2016 at 2:20 am

Hi there,

If you view the Settings tab on the same section shown in your screenshot does it show the messages within the Active or In-active section?

If the messages are inactive or missing look within the Email setting box at the top right, there should also be a toggle switch, switch that off, wait a few seconds and switch it back.

Do all of the messages now show?


Mie Dohn

September 26, 2016 at 2:24 am

Switching off and back on worked ๐Ÿ™‚ Thank you!


Tony

  • Support Staff

September 26, 2016 at 6:17 am

Great ๐Ÿ™‚

Please do let me know if you run into any further problems.

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