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Unable to add image to description

Posted: August 28, 2020 at 1:43 pm


justin.broughton@nebraska.gov

August 28, 2020 at 1:43 pm

When adding text to the description I have added text and add media all I get is a text link to the image. I would like to add multiple images to make it more visual. How do I add them as you would traditionally or is there another way?

I am using WP 5.5 and EE4

https://events.education.ne.gov/events/louisamoats/


Tony

  • Support Staff

September 1, 2020 at 4:22 am

Hi there,

That should happen by default, unless something else on the site is changing the media library.

When selecting an image it should look something like this:
https://monosnap.com/file/naa7EJYCAKQa4S8GlYjE3UPVUgUMcz

On your site do you see something different?

Can you add some screenshots that show what happens?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


justin.broughton@nebraska.gov

September 1, 2020 at 7:36 am

Here is what it looks like on the backend:
Backend of image being added

Here is the frontend view – just a text link:
https://monosnap.com/file/FaH5QYwDqhWnl78HAdI8IatqVtTzmG


Tony

  • Support Staff

September 1, 2020 at 7:43 am

Click the button to add the image, I assume you are using the ‘Add Media’ button?

Then select the image but don’t click to insert that into the post, can you add a screenshot of what you see there, please?


justin.broughton@nebraska.gov

September 1, 2020 at 7:50 am

Yes I am using the ‘Add Media’.
This is the file selected: https://monosnap.com/file/TJI7f4r0ab024XaHqLiuTxozP19wNA
This is the file details: https://monosnap.com/file/fT7mGpTkWVOBHY2o58XtOEgj478VCi


justin.broughton@nebraska.gov

September 1, 2020 at 9:33 am

To your comment:
The images not working from your other thread is strange and not related to the version of EE4 you are using, and it looks like something is altering the return from the media library.

This is the main site of a multisite setup. Many pages including the home page and each multisite within have images have loaded using the block editor.


justin.broughton@nebraska.gov

September 1, 2020 at 10:43 am

I tried for giggles to just drag and drop and now it works as it should. Very interesting scenario. Glad to have that working. Yay!


Tony

  • Support Staff

September 1, 2020 at 3:00 pm

Yeah that’s not something I’ve seen before and is pretty strange.

To troubleshoot if you create a new temp site with just Event Espresso and activated and a default them on that site, does the same happen?


justin.broughton@nebraska.gov

September 1, 2020 at 7:58 pm

Within this multisite it didn’t give me the text link issue. It was the full visual graphic. So odd the main site gave the issue, not the subsites.

Thank you for looking into this for us. Hopefully this doesn’t happen to someone else.

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Updated by  justin.broughton@nebraska.gov 1 month, 4 weeks ago ago

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