Support

December 17, 2015 at 6:27 pm

Hello,

Thanks for letting us know what you have tried. We recommend continuing to use a transactional email service.

Based on your settings, you should receive two emails — one for sending before payment is received and one after a successful registration.

However, you should not be received two sets (i.e. four emails in total).

I do have a couple questions:

Are you aware of any custom coding for Event Espresso 3 on the site?

Is this happening for all events?

—
Lorenzo

December 18, 2015 at 9:13 am

Hi, could you share a link to one of those events so we can try a registration?

Thanks

—
Lorenzo

December 18, 2015 at 9:33 am

Thanks. I sent through a test registration under the name dec18test dec18test.

I arrived at the payment page but did not proceed further and I’ve received one email.

About a minute later, I received another.

Who is your hosting provider and were you previously using any caching services on your site such as WP super cache or W3 total cache?

Also, are you aware of any custom coding for Event Espresso 3 on the site?

—
Lorenzo

December 18, 2015 at 12:18 pm

Thanks for the updates. I ran some testing on some of our sites using those email settings and I received one email:

http://cl.ly/1I251D0N2t33

Could you please update to the current release?

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#update-event-espresso-3

Also, please check to see if there is any other coding in your theme’s functions.php. Some of the emails in Event Espresso 3 can be changed via a custom function so I want to ensure that isn’t happening here.

—
Lorenzo

December 21, 2015 at 12:35 pm

Hi there,

You might have some success with disabling the Page Builder and Shortcodes functions when the [ESPRESSO_EVENTS] shortcode runs, or if possible, disable its functions for the main registration page. What may be happening here is the Page Builder and Shortcodes is causing the shortcode on the main registration page to be executed twice.

December 21, 2015 at 1:16 pm

Sorry, I’m not familiar with the Page Builder and Shortcodes functions to know for sure what it’s doing. For the sake of a basic generic example though, let’s say your Main registration page is page ID “10”, and the Page Builder and Shortcodes plugin runs a function named “page_builder_function” and it’s hooked to the the_content filter.

Your function to disable the page builder function on that specific page will look something like this:

function my_custom_disabler_function() {
 if( is_page( 10 ) ){
  remove_filter( 'the_content', 'page_builder_function', 10 );
 }
}
add_action( 'template_redirect', 'my_custom_disabler_function' );

You’ll need to either contact the support staff of the other plugin or dig into its code to know which functions and which hooks it’s using that need to be disabled.