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Danny Long
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August 27, 2014 at 1:28 am
Hi EE crew,
We’ve got two questions, please:
(We’re running EE 4.2.8p and WordPress 3.9.2)
1. I’ve got MandrillApp installed but it looks like EventEspresso emails still get routed through wp_mail function.
Delivery isn’t reliable and takes too long.
We plan on sending out something like 600 emails with payment links to the folks who have registered for our event so we need to be sure deliverability is sorted.
We’re using the WordPress Mandrill app via API. Please advise.
2. We’ve collected 500+ registrations for our event but now we’re not sure how to bill all these participants.
You see, we had set up the registration process to make all the tickets on our event cost $0 (https://sunshinetour.co.uk/events/sunshine-tour-registration/)
So all of the folks who have registered are shown in the system as approved for the $0 transaction.
I see that we can change registration status in bulk to “pending” and send out an email with the [payment_url] shortcode.
But how do we retroactively change the price on all the registrations to the actual price?
To complicate matters further, each participant will owe a different amount based on the number of tickets they’d selected.
Any ideas here gentlemen?
Much appreciated.
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Garth
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August 27, 2014 at 2:11 pm
Hi Danny,
How are you today?
Regarding Mandrill, what app are you using because this one should work after you install it and add your credentials: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Regarding Payment for Free Ticket Registrations
You can not change the price of a ticket after someone registers. You can only create a new ticket. That is necessary to keep the accounting straight between past registration, future registrations, amounts paid, amounts due, approved and payment mending registration. Really, you’ve used Event Espresso wrong and short of updating the database directly you will have to ask people to re-register and buy a non-paid ticket.
Other than that, you might have to invoice your attendees manually via PayPal, or again, ask them to re-register and buy a paid ticket.
Also, we recommend upgrading Event Espresso 4 to the latest version (after backing up your database.
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