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Two Payment Pending messages are sending

Posted: February 10, 2018 at 9:08 pm


JAGMO

February 10, 2018 at 9:08 pm

I set up a custom message for my Registration Pending Payment email. However, when we test the system, my registrants are receiving both the custom email and the default email. How do I correct?

I’m using EE4.


Tony

  • Support Staff

February 12, 2018 at 3:29 am

Hi there,

There’s multiple contexts to a message template.

Usually when someone reports the above they have set the event admin context to send to the registrant, so then the user receives both the message intended for the admin, and the message intended for the registrant.

Can you take a screenshot of your custom message template and add it here?

http://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

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Updated by  Tony 1 week, 2 days ago ago

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