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Two Payment Pending messages are sending

Posted: February 10, 2018 at 9:08 pm


February 10, 2018 at 9:08 pm

I set up a custom message for my Registration Pending Payment email. However, when we test the system, my registrants are receiving both the custom email and the default email. How do I correct?

I’m using EE4.


  • Support Staff

February 12, 2018 at 3:29 am

Hi there,

There’s multiple contexts to a message template.

Usually when someone reports the above they have set the event admin context to send to the registrant, so then the user receives both the message intended for the admin, and the message intended for the registrant.

Can you take a screenshot of your custom message template and add it here?

The support post ‘Two Payment Pending messages are sending’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 11 months, 1 week ago ago

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