Support

April 1, 2020 at 5:40 am

Hi Victoria,

I went back through your pre-sales questions and whilst most of what you are looking to do can be done, some won’t work how I think you are expecting them to. I do think Event Espresso (EE for short) can work for you and most of your requirements can be met but there is an important point that should have been made earlier in pre-sales.

EE is not a user management system, can it be used to create WP user accounts? sure! But that doesn’t make it a user management system as there is so much more to it that simply creating an account which I’m are you are already aware of but I think it’s important to note early on.

Now, if you’re willing to spend a little time working through EE’s features I think we can you most of the way there. We have a 30 money-back guarantee so if the way EE works here does not work for you, you can request a refund (which you can do HERE).

To be clear, the answers in pre-sales are correct, however, I think the expectation of how they work is different from how they do.

I’ll give you some examples:

You’ve mentioned exporting a CSV of parent/child info and editing the info is a hard requirement for you and EE can most certainly do that but…

You’ve mentioned you want multiple User accounts using the same email address, WP by default does not allow multiple users to use the same email address and EE does not and will not work around that, mainly because it opens up a huge can of worms. WP expects 1 email address = 1 user and when you start pushing code to work around that you run into issues elsewhere within WP itself, in short, I don’t recommend doing it.

So you’re not going to get a ‘group’ of user accounts with the same email address allowing you to manage each individual user separately within the group
however, you can have an EE group registration, which would be a collection of EE ‘ticket’ registrations but it’s not the same thing.

Do you need separate user accounts? I ask because we’ve had users asking for separate user accounts for parent/child but then don’t need them and can do it with just 1 (the Parent account).

If so, may I ask why? (I’m simply trying to see if EE will suit in another way)

A couple more questions from your requirements above:

– One parent (one email address) to register multiple children

Is the parent an participant here or simply being used to register children?

– CSV download of all the form’s registration details

You can export all answers to all questions within EE then filter those in Excel afterwards.

– It is just a registration form so no dates, ticket numbers or venues as this is to generally register on the website

EE is based around ‘registrations’ (note, that’s not WP user account registrations but ticket registrations, users are ‘registering’ on tickets within an event) so you can’t directly link the registration form on your site, the user needs to select the number of ‘tickets’ they require and the registration form is dynamically created based on the ticket selection.

You can see this by creating an event within EE and clicking to view that event, you’ll see the ticket selector:

https://eventespresso.com/features/ticket-selector/

Select tickets and view the form from there.

You can change the wording used on the ticket selector, but your users will need to start from that to then generate the form, wording aside, that would be the flow you would need to use with EE.

Ticket selector -> select number of ‘registrations’/tickets -> Form.

If that flow won’t work for you, EE isn’t a match for you as you currently can’t change that.

As mentioned, I’m more than happy to work through this with you and show you how it can be done with EE but I do think it will be a little different from how you are expecting it to work, yes most of what you after can be done, just differently to how you’ve mentioned.

April 1, 2020 at 10:14 am

I only need the parent account in order to register the individual children so it will be a different form they fill out for each child. Does that make sense?

Sure and you can do that by just requesting the Parent Information on the primary registrant questions along with the Child information, then any ‘additional registrants’ just collect the child info.

All on a single form, it just means that ticket #1 asks the parent questions and any additional tickets in that group do not.

The info I am trying to get is basically just the registration form info for each child but we don’t want to have to have 3 different email addresses for it.

EE will require an email for each registrant, however, we have a snippet that can essentially hide that email question and copy the value passed in the primary registrant question to all of the hidden inputs.

That would mean you only need a single email input but EE would use it for all registrants.

This seems quite complicated and not sure if there is another way around it. I only have a few days left before I can request a refund so wanted to see if this can do what I need it to do beforehand.

I am not totally convinced that this is the correct plugin.

It looks like you’ve already requested a refund to use another plugin, I’m sorry we couldn’t get this to work for you.

If you find your alternative plugin doesn’t meet your needs just let us know and we’ll work through the above to see if that does.