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Trouble logging in to account on phone app to scan barcodes

Posted: June 9, 2024 at 10:04 pm


fishmanb

June 9, 2024 at 10:04 pm

Hi. I am having trouble logging in to the app to scan barcodes to check in attendees and make their barcode inactive. The app keeps telling me “Error: The password you entered for the email address (my email address) is incorrect. Lost your password? I don’t believe that I have lost my password bc I can login to my Event Espresso account without any problems. I would appreciate any assistance that you can provide. Also, I have read multiple posts about methods to create a login for an employee (or multiple employees) to be able to scan tickets without have the information for our main account. Is there a preferred/best/newest method to do this?


Rio

  • Support Staff

June 10, 2024 at 5:30 am

Can you check if you have error log? https://eventespresso.com/wiki/troubleshooting-checklist/

Can you try temporarily deactivating other plugins on your site, then check to see if the error goes away on

if it still don’t work, please fill the form.
https://eventespresso.com/send-login-details/

Also, I have read multiple posts about methods to create a login for an employee (or multiple employees) to be able to scan tickets without have the information for our main account. Is there a preferred/best/newest method to do this?

You can check this article regarding rules and permission.
https://eventespresso.com/wiki/event-espresso-4-roles-permissions/

thanks

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