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fishmanb
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June 9, 2024 at 10:04 pm
Hi. I am having trouble logging in to the app to scan barcodes to check in attendees and make their barcode inactive. The app keeps telling me “Error: The password you entered for the email address (my email address) is incorrect. Lost your password? I don’t believe that I have lost my password bc I can login to my Event Espresso account without any problems. I would appreciate any assistance that you can provide. Also, I have read multiple posts about methods to create a login for an employee (or multiple employees) to be able to scan tickets without have the information for our main account. Is there a preferred/best/newest method to do this?
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Rio
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June 10, 2024 at 5:30 am
Can you check if you have error log? https://eventespresso.com/wiki/troubleshooting-checklist/
Can you try temporarily deactivating other plugins on your site, then check to see if the error goes away on
if it still don’t work, please fill the form.
https://eventespresso.com/send-login-details/
Also, I have read multiple posts about methods to create a login for an employee (or multiple employees) to be able to scan tickets without have the information for our main account. Is there a preferred/best/newest method to do this?
You can check this article regarding rules and permission.
https://eventespresso.com/wiki/event-espresso-4-roles-permissions/
thanks
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