Home Forums Event Espresso Premium Trigger email when registration is abandoned?

Trigger email when registration is abandoned?

Posted: April 20, 2020 at 4:43 pm


April 20, 2020 at 4:43 pm

Is it possible to trigger an email when the registration-payment flow in EE4 using the Quickbooks payment gateway is abandoned? Right now, we’re manually setting the Registration status to “Not Approved” and triggering a custom email on that. But we’d prefer to not have to do the manual action.


  • Support Staff

April 20, 2020 at 7:30 pm

Not exactly, but what you can do is change the default registration status to “Pending Payment”. This way the registrant will be allowed to pay without you doing the manual action.


April 21, 2020 at 5:30 pm

That’s a clever idea. Will setting that be a problem on students who complete their registration and pay in a single pass?


  • Support Staff

April 22, 2020 at 4:02 am

No, a default registration status (DRS for short) of ‘Pending Payment’ works how the majority of people expect ‘normal’ purchase to work.

When the user pays the transaction amount in full they are automatically set to be ‘Approved’ as your registration is no longer pending payment (payments is complete). When a user manages to ‘finalize’ a registration without payment (so if they hit the thank you page) they will be set to Pending Payment.

Setting the DRS to Approved overrides that and basically tells Event Espresso “I don’t care about the payment status, set all registrations to Approved and I’ll manage them from there”.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 month ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!