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Trashing ticket does not reduce the Sold count

Posted: June 3, 2021 at 5:49 am


spoling

June 3, 2021 at 5:49 am

I have someone who can’t come, but when I Trash their registration, the number of tickets sold for the event does not change. It should go down, shouldn’t it since that seat now becomes available?


Tony

  • Support Staff

June 3, 2021 at 6:08 am

Hi there,

Yes, it should and I’ve just tested this on a couple of test sites to confirm.

Can you add some screenshots that show the steps you are taking so I can try and reproduce this?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

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