Posted: July 20, 2021 at 4:20 pm
I started a thread in June on this and didn’t get a response:
When we move someone out of a class, we use the ‘transfer’ feature button. It moves the registrant(s) and seemingly works properly. However, if the registrant was part of a group of people that were registered at the same time, the revenue is not distributing properly on the downloaded report and total SALES number for each class.
This causes an improper calculation for the class they just left and the new class in our event sales reports since the revenue is not distributing properly on the downloaded report affecting the total SALES number for each class and we have to do manual reconcilliations but this is not ideal.
To clarify, the attendee mover works as expected in the EE dashboard but the CSV downloads for events do not show the transfer of reg cost to the new event in the csv download for that event.
I started a similar thread on the issue with transferring users to other events applying credits so this is somewhat related.
Sorry to hear that your other thread went unanswered. I’ll pass along this information to our developers for troubleshooting.
Thanks, Seth. Can you also have a dev look at https://eventespresso.com/topic/promo-code-discount-applies-to-transaction-total-not-each-ticket-2/