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Transcation Complete, but registration shows Pending Payment

Posted: July 10, 2018 at 9:49 am


Drio LLC

July 10, 2018 at 9:49 am

I have several instances where the transaction is Complete, but the registration is Pending Payment. See the screenshots below:

How can I configure Event Espresso such that once the transaction is complete, the registration is also complete?


Josh

  • Support Staff

July 10, 2018 at 9:56 am

Hi,

This isn’t actually something you can configure within Event Espresso, as that should happen under normal circumstances. Usually if the registration status does not get switched there’s an underlying problem with the site due to caching or session issues where the session doesn’t maintain state.

May I ask does the site have any type of caching activated?


Drio LLC

July 11, 2018 at 10:29 am

I found this on the event page…see screenshot. Is this the reason?Screenshot


Josh

  • Support Staff

July 11, 2018 at 11:10 am

The Default Registration Status set to Pending Payment is not the reason the registration shows Pending Payment because normally when the payment is added to the transaction, Event Espresso will automatically change the registration status to Approved.

You could change the Default Registration Status to Approved, the thing to be aware of though is all registrations, regardless of whether they’ve paid or not, will have an “Approved” status.


mpurse

July 11, 2018 at 11:36 am

I seem to have this problem from time to time too. So following.


Josh

  • Support Staff

July 11, 2018 at 11:54 am

@mpurse:

If the registration status does not get switched there’s an underlying problem with the site due to caching or session issues where the session doesn’t maintain state.


Drio LLC

July 12, 2018 at 11:17 am

I don’t have any caching plugins or anything added to the site.


Josh

  • Support Staff

July 12, 2018 at 11:41 am

Can you check with the web host to see if the site has any type of server side caching activated?


Drio LLC

July 17, 2018 at 9:00 am

There is some server-side caching. I am with flywheel. I can enable development mode to disable caching for testing if that will help.


Josh

  • Support Staff

July 17, 2018 at 9:56 am

Or if it’s possible to disable caching for the checkout pages only that would work.


Drio LLC

July 18, 2018 at 12:28 pm

Yes, they have done so:


Josh

  • Support Staff

July 18, 2018 at 5:19 pm

That may help. If there’s a way to exclude any page with a ticket selector that may also help.


Drio LLC

July 19, 2018 at 11:43 am

Do you mean individual event pages? like: https://capitalwineschool.com/events/wset-level-2-certification-course-23/
How would we exclude all of these?


Josh

  • Support Staff

July 19, 2018 at 11:45 am

It should work to add /events/ as a path, but you can confirm that with your host.

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Status: closed

Updated by  Josh 4 months, 3 weeks ago ago

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