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Transactions page isn't publicly visible on the web.

Posted: January 10, 2013 at 5:10 am

Peter Hutton

January 10, 2013 at 5:10 am

I’ve been having problems with incomplete payments with Paypal.

  1. I have a verified PayPal Business account. (I am not using any payment gateways other than PayPal.)
  2. I have activated the PayPal IPN option on the EE Payment Settings page.
  3. All of my EE General Settings pages are set to their proper pages on my site, and each of those pages has its proper shortcode. And their Visibility is set to public. Also I have installed the Exclude pages plugin as suggested and have unchecked each required page so that they are excluded.
  4. My EE transactions page contains only the shortcode [ESPRESSO_TXN_PAGE] (and nothing else), and its template is the txnpage.php template downloaded from the topic “Problems with Incomplete Payments — Download”.

Apparently (Josh said in the thread) that we should “verify that the transactions page is publicly visible on the web. You should be able to see this page without being logged in.” This page…

…comes up blank with just these words…

ID not supplied.



January 10, 2013 at 5:42 am

Hi Peter,

The “ID not supplied” is the correct response when visiting that page directly.

Have you checked your PayPal settings in your PayPal account? Is the return address set to the correct url?

Paypal > Profile > My Selling Tools > Instant Payment Notification update link > Choose Instant Payment Notification Settings – add url and enable.

Peter Hutton

January 10, 2013 at 12:33 pm

Thanks Dean,

I’ve checked my Paypal settings in my Paypal account.

The IPN return address is set to one of our other membership websites. If I change that, that other site will have a similar problem.

So what do you recommend I do?

By the way I have Paypal Business. I don’t enough about Paypal Pro, but can it accommodate multiple IPN return addresses for multiple websites?

Appreciate your help here.


Peter Hutton

January 10, 2013 at 12:53 pm

Hi again Dean,

I found this information, it may do the trick…




  • Support Staff

January 10, 2013 at 1:44 pm

Hi Peter,

The Event Espresso PayPal gateway will set the IPN listener URL according to the Notify URL setting in Event Espresso>General settings, so it should override the URL entered in the PayPal account settings. The important thing is that it is turned on.

Peter Hutton

January 10, 2013 at 3:59 pm

So I’m not sure what to do now? I believe I have everything in EE as per instructions.

Even with the IPN page on my site with the [ESPRESSO_TXN_PAGE] as the only content and using the TEMPLATE ‘txn page’ still problems exist. See notification I just received from a registration below…

An instant payment notification failed
from on 01/11/2013 at 7:50 AM


mc_gross: 106.70

protection_eligibility: Ineligible


payer_id: RB2YBETUE7XKY

tax: 9.70

payment_date: 13:50:24 Jan 10, 2013 PST

payment_status: Completed

charset: windows-1252

mc_shipping: 0.00

mc_handling: 0.00

first_name: Suzy

mc_fee: 2.86

notify_version: 3.7


payer_status: unverified


num_cart_items: 1

mc_handling1: 0.00

verify_sign: AYymP-MU0LG9uzkJkq9r.c0tEZLQA1nTPTP58KiwFgxohN8L6OhDDl-S


mc_shipping1: 0.00

tax1: 0.00

contact_phone: 040-244-3270

txn_id: 4XA92636PT2032237

payment_type: instant

last_name: Niemeyer

item_name1: Early Bird Price for Brisbane | 23rd Jan 2013 | The Motivational Shift. Attendee: Suzy Niemeyer



quantity1: 1

receiver_id: JU74F72X4ZCCY

txn_type: cart

mc_gross_1: 97.00

mc_currency: AUD

residence_country: AU

receipt_id: 1980-3274-7066-7774

transaction_subject: Shopping CartEarly Bird Price for Brisbane | 23rd Jan 2013 | The Motivational Shift. Attendee: Suzy Niemeyer


ipn_track_id: 4144c6475d00

So Josh what do I do now?


Peter Hutton

January 10, 2013 at 4:56 pm

Hi again Josh, that’s strange, I’ve made no changes since this morning and since the last IPN failure (see above) but have just had a registration go through perfectly well. ????? Peter


  • Support Staff

January 11, 2013 at 8:52 am

Hi Peter,

This can happen with PayPal. We test it often, and I find that in testing, sometimes the sandbox will go down for a few hours. One time it stopped working for over 1 month!

This is one of the reasons why we offer so many alternatives, like Stripe.

Peter Hutton

January 11, 2013 at 5:40 pm

Thanks Josh, so which payment gateway is the best in your opinion, keeping in mind I’m in Australia?


  • Support Staff

January 14, 2013 at 9:55 am

Hi Peter,

Eway and Merchant Warrior are included with Event Espresso and are supported in Australia. I don’t have enough information to say which one is better.

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