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Transactions not working, telling decline yet charging in credit cards

Posted: August 22, 2012 at 10:41 am


AEM Austin

August 22, 2012 at 10:41 am

The plugin is making charges but not finishing the transactions, when the time to pay comes it tells ypu there is a problem

“…your transaction was declined because of an AVS mismatch…”

Yet we checked in our bank account and they did the charge. We tested with 3 different credit cards and in all cases sends this declination messsage yet charges all the time.


Chris Reynolds

  • Support Staff

August 22, 2012 at 11:21 am

What gateway are you using? Have you called support for that gateway? Many gateways will take the payment even if the verification code is wrong, but the decline message is coming from the gateway, not Event Espresso.


AEM Austin

August 23, 2012 at 10:17 am

Hi, I´m using Authorize.net, the error is:

x_response_reason_text: The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

I was working fine last week and since yesterday started this problem.

Do you know what can I do?


Chris Reynolds

  • Support Staff

August 24, 2012 at 9:17 am

Have you contacted the gateway? The message is not coming from Event Espresso, it’s coming from your gateway.


AEM Austin

August 24, 2012 at 9:25 am

Yes, thanks a lot, it was authorize.net problem.

I had to change some settings in order to authorize the use of foreign credit cards.

Problem solve!!


Chris Reynolds

  • Support Staff

August 24, 2012 at 10:41 am

Glad you got it working. 🙂

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Status: closed

Updated by  Chris Reynolds 8 years, 5 months ago ago

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