Support

Home Forums Event Espresso Premium Transactions are not being acknowledged by Event Espresso

Transactions are not being acknowledged by Event Espresso

Posted: January 26, 2015 at 2:13 am


Ismail Jeilani

January 26, 2015 at 2:13 am

Usually when someone signs up to one of our events we get two emails, one via event espresso with all the transaction details and the other via Paypal confirming the transaction. If I look up the individual’s transaction on EE, I also see a ‘Registration ID’, ‘Registration Session’, ‘Registration placed from IP’ and the ‘Registrant User Agent’ field filled in. The entire transaction is marked as Green for approved.

On my latest event, when someone signs up I only receive the payment confirmation details from Paypal. When I look up the individual transaction on EE, the registration status says ‘Pending Payment’ and the only field shown filled in is ‘Registration Session’. The entire transaction is marked as blue.

I have to manually approve the payment, in which case it turns green and all of the fields, ‘Registration ID’, ‘Registration Session’, ‘Registration placed from IP’ and the ‘Registrant User Agent’, suddenly get their values. In this case I still do not receive the email from EE with all transaction details.


Lorenzo Orlando Caum

  • Support Staff

January 26, 2015 at 9:09 am

Hi Ismail, do you remember if the PayPal IPN was setup for your site?

http://eventespresso.com/wiki/how-to-set-up-paypal-ipn/


Lorenzo


Ismail Jeilani

January 26, 2015 at 10:06 am

This has already been done, I have used EE4 for several months, this is the first time this problem has come up.


Lorenzo Orlando Caum

  • Support Staff

January 26, 2015 at 11:06 am

Hi Ismail,

Is it only happening with this event or does it appear to be sporadic with multiple events? Could you share a link to an event with this problem so we can take a look?

If you do not want to share this link here in our support forums then please email the link to the email address below and also include a link to this support post.

support [at] eventespresso.com

Thanks!


Lorenzo

The support post ‘Transactions are not being acknowledged by Event Espresso’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 4 years, 5 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!