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Transaction successful but status unpaid

Posted: September 4, 2024 at 3:48 am

Viewing 7 reply threads


Bart De COck

September 4, 2024 at 3:48 am

Hi

I have sometimes transactions went fine and payment was done but the status is unpaid and the assignments are not calculated.

Detail:
We use Mollie as our payment gateway.
In eventespresso in payment information the gateway return status is: Your payment is compleet
In the verification steps everything is green
In the overall transaction status is unpaid

Please see my screenshots
https://www.de-vriendenkring.eu/support/


Tony

  • Support Staff

September 4, 2024 at 5:29 am

Hmm, very strange, that transaction shows it finalized.

Does this happen regularly?

Any errors in the server error logs around the time of the payment?

The payment logs for that specific transaction should still be available within your site, can I take a look over those?

If so please send over temp login details using this form:

https://eventespresso.com/send-login-details/


Bart De COck

September 4, 2024 at 6:29 am

Hi, these are sent now.
Thanks in advance


Tony

  • Support Staff

September 4, 2024 at 7:25 am

Hi there,

A few times I tried to log into the site and whilst the credentials do indeed work, the admin would not load, if that’s happening during payments it can do all kinds of weird and wondering things with updates.

However, now that I’ve logged in (and the admin loaded) I can’t view the payment method logs as those are only available to admins, can you update the role on that account so I can take a look?


Bart De COck

September 4, 2024 at 8:03 am

Hi, can you try again?


Tony

  • Support Staff

September 4, 2024 at 9:26 am

Hmm noting in the logs at all… everything looks correct there so I can’t tell you how/why this happened. I suspect is related to the slowdowns that are happening on the site (I’ve had the above happen 4 times when looking at this, the whole site just locks up for a few minutes, it eventually does load but can take a really long time).

Right now, all I can tell you is how you should be able to fix the transaction.

When viewing the transaction screen click on the ‘Belastingen en totaal opnieuw berekenen’ button, that should recalculate the transaction status and as its now paid, complete the the status.

How often does this happen?

Any errors in the server error logs around the time of the payment?


Bart De COck

September 6, 2024 at 1:46 am

Hi, I have upgraded to a higher level of performance on the hosting side. I will keep an eye on it and will come back on this if it happens again. Thanks for your support.


Tony

  • Support Staff

September 6, 2024 at 3:28 am

You are most welcome, please do let me know if this continues to happen.

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