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Transaction shows completed, but no processor ID or charged

Posted: October 6, 2016 at 2:43 pm


wmnf

October 6, 2016 at 2:43 pm

We had a very weird one today that has never happened. A transaction showed completed in EE4 while it was never charged at the processor. The TXN ID is blank and the processor only shows two AVS failures processed prior to completion with no successful charge. Here is a screen capture of the transaction record….

https://www.wmnf.org/assets/Capture.PNG


wmnf

October 6, 2016 at 2:50 pm

We just noticed in the capture image the missing TXN ID record was ADMIN, not CART. Since the registrant had an AVS issue, I’m assuming they called our office to have it done and it was not transacted properly. However, without a TXN ID, how did it get Completed?


Tony

  • Support Staff

October 7, 2016 at 6:57 am

However, without a TXN ID, how did it get Completed?

A TXN ID is not required by EE in order to be able to apply a payment.

The admin may not have a TXN ID (they should, but not always) so we don’t set any information as required other than the payment amount when an admin adds a payment.

If the total value of payments made on a transaction is equal to (or greater than) the total amount owed on that transaction then the transaction will automatically be complete (or overpaid).

The admin has the choice of what to do with the Registration status when they apply the payment – http://take.ms/gmkdu

Event if you applied a partial payment of $1 and selected ‘Approved’ within that setting the registration status would be updated as it’s the admins choice.

The above sounds like the correct behavior that we currently expect from EEwhen the admin applies a payment.


wmnf

October 7, 2016 at 10:39 am

But no payment was received by our processor, they have no record of any transaction other than the declined transactions. I talked with the person who handled, they actually processed over the phone and were the one who received the AVS failure. So, we can assume someone added the ADMIN record manually, possibly not verifying the money was received?

Another question, when we select “Apply Payment” and “Braintree” as the method of payment, does it transaction with Braintree? Not sure where it gets the card info if that is true.


Tony

  • Support Staff

October 17, 2016 at 7:30 am

So, we can assume someone added the ADMIN record manually, possibly not verifying the money was received?

I’m not sure I understand what you are asking here.

The Braintree payment that was added to that transaction was added from within the admin. EE does not process ANY online payments from within the admin at this time, if the admin adds a payment it will be applied to the transaction and update the transactions/registration with whichever setting is set.

So it appears the user attempted to pay twice, received AVS failures (which would be based on your Braintree settings) and then added the payment manually within the admin (even though no payment was actually made).

Another question, when we select “Apply Payment” and “Braintree” as the method of payment, does it transaction with Braintree? Not sure where it gets the card info if that is true.

No, no online payment methods run processing through the admin at this time, there’s a few reasons for this and it is something we have on our roadmap for further investigation.

At this time Admin payments are simply references to the actual payment which would need to be done from within the payment processor and then include the TXN id in the manual payment, its actually much easier to process the registration/payment as a ‘normal’ user for most cases but it depends on what you are doing.

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Updated by  Tony 2 years, 7 months ago ago

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