Support

Home Forums Event Espresso Premium Transaction Receipt Show VAT and Surcharge Numerous Times

Transaction Receipt Show VAT and Surcharge Numerous Times

Posted: December 18, 2018 at 9:21 am


cmventures2

December 18, 2018 at 9:21 am

We have noticed that the transaction receipt that we now receive from Event Espresso displays VAt and Surcharge several times of several pages.

Could you advise as to what is causing this?


Tony

  • Support Staff

December 18, 2018 at 12:54 pm

Hi there,

Can you link us to receipt for a test registration we can view this on, please?


cmventures2

December 19, 2018 at 2:48 am

Yes, the receipt can be viewed here.

It has happened since October but was fine before then.

http://gima.org.uk/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=invoice&context=purchaser&token=1-413dd88ef296d5714f1e4dfecff9adb5&GRP_ID=14&id=1576


Tony

  • Support Staff

December 19, 2018 at 8:32 am

Hmm, strange.

Can you go to Event Espresso -> Pricing.

Under default pricing what do you see?


cmventures2

December 20, 2018 at 4:52 am

This reply has been marked as private.


Tony

  • Support Staff

December 20, 2018 at 5:12 am

Ok, that’s normal.

Can I take a look in the admin and see if anything stands out? If so you can send temporary login details using this form:

https://eventespresso.com/send-login-details/

What changes were made on the site in October between when this worked and now?


cmventures2

January 3, 2019 at 5:12 am

Hi Tony, did you look into this for me?


cmventures2

January 3, 2019 at 5:12 am

Did you receive the login details?


Tony

  • Support Staff

January 4, 2019 at 10:02 am

Hi there,

Firstly, my apologies for the delay on getting back to you over this.

I did receive your login details but they appear to be invalid and show invalid password. Can you recheck and resend, please?

Or create an account using the email address support[at]eventespresso.com and we can then reset the password on that account if needed.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 week, 5 days ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!