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Transaction page shows error message

Posted: July 16, 2021 at 6:59 am


wiiphila

July 16, 2021 at 6:59 am

Transaction page shows error after button, “Registration can not be completed, please refresh the page to try again”. Upon refresh, the page does advance to the next screen “payment details” but the same message is shown after button.

Example as on this event: https://winofphiladelphia.org/events/a-conversation-with-maria-bruno-lessons-learned-from-the-pandemic/

Please advise.


wiiphila

July 16, 2021 at 9:08 am

Also, I tried to deactivate all other plugins, no change


wiiphila

July 16, 2021 at 10:13 am

Also, the “upload media” button on editing an event will not load media library and also spins.


Tony

  • Support Staff

July 19, 2021 at 4:50 am

Hi there,

I’ve just registered onto the above event and didn’t see any issues, I stopped when being directed to PayPal for payment so is the error thrown after the payment is made when loading the thank you page or have you already fixed this?

Also, the “upload media” button on editing an event will not load media library and also spins.

If you open up Chrome Dev Tools (or Similar) on the event editor and then click the media button, does it show any errors in the console section?

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