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Transaction Declined

Posted: January 8, 2013 at 9:32 am


isawilldupage

January 8, 2013 at 9:32 am

Espresso 3.1.29.1.P Paypal Pro We are now getting error code 10525, invalid data, transaction cannot be process… Severerity Code: Error And error code 15008, invalid data. Transaction completed but total items in cart didn’t match total of all items… Please advise.

  • This topic was modified 7 years, 8 months ago by  isawilldupage.


Josh

  • Support Staff

January 8, 2013 at 9:42 am

Hi there,

The error codes indicate that the transaction amounts that get passed to PayPal are not correct. In this case, you should check and verify that all the Event Espresso add-ons are up to date and that there are no older gateway files in /wp-content/uploads/espresso/gateways. All of the latest versions of the add-ons can be downloaded from your account page.

Another important thing to check is for older template files in /wp-content/uploads/espresso/templates. If there are any templates from an earlier version in that location, they should be removed or updated to use the updated code from the new version’s templates.


isawilldupage

January 8, 2013 at 9:51 am

there are no gateway files in wp/content/uploads/espresso/gateways.

The only files we’ve revised are in …templates, and they are: css, list, display list and post (all espresso).

As far as we know, all are up to date.


isawilldupage

January 8, 2013 at 10:00 am

Our site and plugins are up to date.


isawilldupage

January 8, 2013 at 10:41 am

So where do we go from here then? Please advise.


Josh

  • Support Staff

January 8, 2013 at 10:56 am

Which add-ons are installed, and what are the version numbers of them?

Have you tried deactivating any non-EE plugins to see if the issue persists?


isawilldupage

January 8, 2013 at 11:11 am

espresso add ons?


Josh

  • Support Staff

January 8, 2013 at 11:56 am

That’s correct, the Event Espresso add-ons. Which Event Espresso add-ons are installed, and what are the version numbers?


isawilldupage

January 8, 2013 at 12:03 pm

Event Espresso
3.1.29.1.P

Calendar addon for Event Espresso 2.0.4

Groupon 1.5.2

MailChimp
Version 1.0.4

Member integration
Version 1.9.6

Multi Events Registration
Version 1.0.4

espresso_event_admin role to administer events.
Version 1.5.3

Event Espresso – Recurring Events
Version 1.1.7

Social Media
Version 1.1.4

Event Espresso – Ticketing
Version 2.0.9


isawilldupage

January 8, 2013 at 12:08 pm

i had completely disabled jetpack.


isawilldupage

January 8, 2013 at 12:12 pm

i downloaded the latest ee and am uploading it to the plugins folder just to make sure i’ve done everything.


isawilldupage

January 8, 2013 at 1:16 pm

And still getting this:
Attention: Your transaction was declined for the following reason(s):
Error Code: 10525
Short Message: Invalid Data
Short Message: This transaction cannot be processed. The amount to be charged is zero.
Severity Code: Error

Error Code: 15008
Short Message: Invalid Data
Short Message: This transaction has been completed, but the total of items in the cart did not match the total of all items.
Severity Code: Warning


isawilldupage

January 8, 2013 at 1:47 pm

reuploaded all new files including those in the uploads folder. We are still getting the errors.


Josh

  • Support Staff

January 8, 2013 at 2:03 pm

Hi there,

The groupon add-on is one version behind. The current version (1.5.3) is compatible with Event Espresso 3.1.28 and up. The previous version (1.5.2) is not compatible with the new pricing functions in Event Espresso, which is likely what is causing the problem.


isawilldupage

January 8, 2013 at 2:40 pm

hmmm. wonder why it didn’t show it needed an update in wp?


isawilldupage

January 8, 2013 at 2:45 pm

Well, that was it. Might there be a reason the plugin didn’t show update available in the WP admin?


Josh

  • Support Staff

January 8, 2013 at 3:09 pm

An unintended consequence of changing the name of the plugin directory name. That’s why I asked about the version numbers of the Event Espresso add-ons.


isawilldupage

January 8, 2013 at 3:28 pm

on our end?


Josh

  • Support Staff

January 8, 2013 at 4:43 pm

Nope. Someone else did it.

The support post ‘Transaction Declined’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 7 years, 8 months ago ago

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