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InfoTech
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November 29, 2022 at 5:55 pm
We use Event Expresso with integration to Stripe for credit card processing. We have 2 instances where the transaction cost of a ticket was less by 1 cent. The cost on the ticket was off by 1 cent compared to the actual charge on the credit card. I confirm we do not use any tax or surcharge settings for the tickets. Is there something I can check on to see why the credit card charge amount was off by 1 cent?
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Tony
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November 30, 2022 at 3:27 am
Hi there,
Strange! We’ll need some additional details on the event/ticket to troubleshoot this further.
Did the registrant use any promotion codes or did you have any promotions applied to the event?
Was it a single registration or a group?
What was the cost of the ticket and the total?
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InfoTech
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November 30, 2022 at 11:35 am
Hi Tony, we do not use any promotion codes. This was a single transaction.
One of our transactions was set at $1047.12. But the credit card transaction was billed at $1047.11 which is a penny off. Are users able to change the charge amount during the checkout process?
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Tony
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November 30, 2022 at 1:49 pm
No, users cannot change the charge amount.
How was the pricing for this set up please? I’d like to set the same ticket up locally and see if I can spot what is happening.
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InfoTech
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November 30, 2022 at 5:55 pm
Hi Tony,
Is there a email I can send additional information? I can send you the details and the invoice receipt which looks strange as well.
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Tony
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December 1, 2022 at 2:43 am
Sure, you can use support[at]eventespresso.com
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InfoTech
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December 1, 2022 at 11:59 am
I have sent real invoices of the transactions with the issue to the support email. Please advise.
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Tony
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December 2, 2022 at 6:04 am
Hi there,
Just noting here that we are working on this via email.
Currently, I can’t see any reason for this to happen and can not reproduce using the same setup locally so we’ll need to do some more troubleshooting on the site itself.
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