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Time Period Error using FirstData Connect 2.0 Gateway

Posted: September 16, 2012 at 1:11 am


Brian Sterr

September 16, 2012 at 1:11 am

I have EE set up with the firstdata gateway and I continually get the following error upon loading of the firstdata transaction page:

Your transaction did not complete successfully
The cause of this error could be one of the following:
The time period for this action has already elapsed.

Any idea why I would be getting this? I believe I have everything set up on EE, but is there some other setting I possibly missed?


Sidney Harrell

September 16, 2012 at 11:07 pm

Hey Brian,
There may be a mismatch between the timezone setting you have set in the EE FirstData Connect 2.0 payment settings and the timezone where your server is physically located. For Connect 2.0 FirstData requires us to send both a timestamp from the server and a timezone. You should be able to see all the data being sent to FirstData if you inspect element on the FirstData logo on the payment page and look at the form submission hidden fields.

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