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Kbradley5
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January 6, 2025 at 4:46 pm
I have used EE since 2020, but I am experieincing a very basic issue I can not figure out on multiple classes.
https://childbirthconcierge.com/childbirthclasses/childbirth-education-class-orlando-lamaze-type-2025-2nd-of-3-class-series-in-person/
it is showing 3 classes but no option to purchase. A student alerted us that they couldn’t register. Then on the Calm Baby class for tomorrow 1/7, it shows I have sold 4 seats, yet there is no tickets assigned to it.
So I am utterly confused.
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Kbradley5
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January 6, 2025 at 4:52 pm
I also can not get an “order ” of tickets to stay they way I have ordered them.
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Kbradley5
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January 7, 2025 at 1:22 pm
Can you help me trouble shoot why my multiple dates on one event will not display the way I order them?
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Garth
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January 7, 2025 at 2:09 pm
Hi there,
On that event page, I see there are five options to purchase, one for each month Jan – June in that order. Is that right?
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Kbradley5
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January 7, 2025 at 2:16 pm
correct, that how we do the 4 events.. we offer a separate class “tickets” each month. On the back end the dates are in order, but what shows on the site is NOT. I an not problem solve this for the life of me.
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Garth
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January 7, 2025 at 2:37 pm
I can see tickets in the following order. What order are you trying to put them in:
Also, here is the document about how to reorder tickets: https://support.eventespresso.com/article/592-how-to-reorder-tickets
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Kbradley5
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January 7, 2025 at 2:52 pm
Sorry I gave you the wrong link. try this https://childbirthconcierge.com/childbirthclasses/baby-101-postpartum-newborn-care-class-orlando-2025-3rd-of-3-class-series-in-person/
also the document link you shared above- I have done everything on there.. it shows in the EE side correctly, and when I choose to “reorder the ticket” I see what on on the actual website display page, I then reorder them, hit save, and refresh and nope they are displaying out of order again. I am stumped.
Same thing with another class as well https://childbirthconcierge.com/childbirthclasses/calm-birth-childbirth-class-orlando-tools-strategies-for-pregnancy-delivery-2025-1st-of-3-series-in-person/
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Garth
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January 7, 2025 at 3:01 pm
Choose to “reorder the ticket”, then reorder them, hit save. Then you can update the event (or not) and view the event on the front-page. Don’t just refresh the page.
If this continues to happen, you can send us login details and I can try for you: http://eventespresso.com/send-login-details/
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Kbradley5
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January 7, 2025 at 3:59 pm
What you requested is what we HAVE been doing.
I have sent log in details
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Tony
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January 7, 2025 at 5:04 pm
This reply has been marked as private.
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