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Julien Meyer
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November 12, 2012 at 9:38 am
I’ve been having a problem where tickets don’t get emailed to the user upon confirmation (tested with free events), but instead they go to the system address entered in the backend. Registration confirmation before payment confirmation is enabled. However, all tickets, no matter if paid for or not, go to the system email address. What can I do to fix this?
Also how do I change the “WordPress” when sent out?
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Josh
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November 12, 2012 at 10:20 am
Hi Julien,
A registration summary should go to the admin when someone registers. So this sounds like part of this is working. When you test the registration, are you entering an email address in the reg form other than the admin? If so, can you check the spam folder for that account to see if it’s landing there?
You can change the From: line to not say “WordPress” by setting the Use fancy email headers settings to “Yes” in Event Espresso>General Settings.
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Julien Meyer
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November 12, 2012 at 11:59 am
I checked and there’s nothing. And I’m not getting a registration summary on the system email address, it’s literally the email that a user is supposed to get after payment (or right away if the event is free). I know this because I tested it out on your demo site beforehand it worked fine. And the user account I’m testing has a separate email from the one I entered inside event espresso.
The email name changed worked.
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Kristin Weidemann
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November 12, 2012 at 12:50 pm
Im getting the same thing here. Sys admin getting the ticket.
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Julien Meyer
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November 13, 2012 at 11:11 am
I realize this is part of the core plugin now, so the ticketing tag shouldn’t apply anymore. But the latest update from today didn’t fix this.
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Josh
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November 13, 2012 at 2:58 pm
Hi Julien and Kristin,
One thing you can try is setting up the WP Mail SMTP plugin to send out the emails. We’ve also had success with the PostMark service, which has their own WordPress plugin. The nice thing about the PostMark service is you get a record of all the transactional email that gets sent out.
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