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Tickets issue before payment!

Posted: July 18, 2012 at 9:14 am


Ted Karlsalr

July 18, 2012 at 9:14 am

I noticed that as soon as an attendee registers the ticket software issues a ticket for the attendee before the payment. It can cause lots of confusion for clients as well as us. Is there a way to fix this issue?
Thanks


Josh

  • Support Staff

July 18, 2012 at 9:20 am

Is the ticket link shortcode in the registration confirmation email? If so, is this email set to be sent out before payment?

You could set this email to be sent out after payment, or include the ticket in the payment confirmation email only.


Ted Karlsalr

July 18, 2012 at 10:57 am

Hi Josh
The email is set to be sent out after the payment. Now I have another problem!! After installing all plug ins for business license Now I can not get the help pop up windows! When I click on question marks to see the help or short codes nothing happens!! Thank you for your help.


Josh

  • Support Staff

July 18, 2012 at 11:47 am

I followed up with you on your other post about the question marks. Make sure you have the version latest version of Event Espresso installed (currently 3.1.24.P.3)

Try re-saving the email settings, and ensure that it gets saved to send the emails after payment. Then run a test registration.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Josh 8 years, 4 months ago ago

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