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Bauholz
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October 8, 2024 at 4:10 am
A client is facing an issue where tickets are being marked as “sold out” prematurely in the admin area. This appears to be happening each time a ticket is sold for this event.
- They have a ticket with a quantity of 7. After selling 2, the ticket was marked “sold out” after the 3rd sale.
- Re-saving the event clears the “sold out” status, but it reappears after each ticket sale.
- It’s unclear if this issue affects multiple events/tickets or just this one.
- The issue was spotted soon after we updated to EE v5.0.27.p.
Do you know what might be causing this behaviour? I’m reluctant to make changes on the live site to test further, but let me know if you need any more information from me.
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Tony
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October 8, 2024 at 4:20 am
Hi there,
I assume you’re using the Advanced editor?
https://eventespresso.com/wiki/new-advanced-event-editor/
If so, go to Event Espresso -> Events -> Default Settings and change ‘Activate Advanced Editor?’ to Legacy Editor. (Do this in another tab so you can switch back easily when done)
Now edit the event again and take a screenshot of DateTime ad Tickets section.
Post that here, please.
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Bauholz
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October 8, 2024 at 10:47 am
Hi Tony and thanks for your reply.
I’ve posted the screenshot here
I’ve highlighted the affected date/time and ticket – it looks like there are 3 reserved tickets, which are likely to be the cause…! How do I access these and remove/resolve them?
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Bauholz
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October 8, 2024 at 10:47 am
Hi Tony and thanks for your reply.
I’ve posted the screenshot here
I’ve highlighted the affected date/time and ticket – it looks like there are 3 reserved tickets, which are likely to be the cause…! How do I access these and remove/resolve them?
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