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Tickets been locked

Posted: June 9, 2016 at 9:52 pm

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digisigns

June 9, 2016 at 9:52 pm

Please check the image below. Its locked when we have not sold any of those?

locked ticket


Tony

  • Support Staff

    •

June 10, 2016 at 1:54 am

Hi there,

the ticket is locked because you have registrations on that ticket, although they are not ‘sold’ the registrations are linked to the ticket which means if you edit or remove that ticket you break the relationship between the ticket and registrations.

If you edit a ticket that has registrations assigned to it the original ticket will archive (the purple status bar on the left) and a duplicate ticket created with the new settings.


digisigns

June 10, 2016 at 1:20 pm

I am confused. How do I delete this locked ticket?


Tony

  • Support Staff

    •

June 13, 2016 at 3:23 am

You can not delete that ticket.

Any ticket that has registrations assigned to it can not be deleted.
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Status: closed

Updated by Tony 8 years, 7 months ago ago

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