Home Forums Ticketing Add-on Tickets are not emailed ..

Tickets are not emailed ..

Posted: August 8, 2013 at 1:32 am


August 8, 2013 at 1:32 am

Hi there, One of my customer bought 2 Adults tickets and 1 Children Ticket .. During Payment confirmation, system is only sending link for the 2 adult ticket. ie No links to Children ticket.


August 8, 2013 at 1:36 am


Is the child attendee registered in the system? Is their email valid?


August 8, 2013 at 1:55 am

Yes – It is registered in the system and email id is valid ( or same as primary )


August 8, 2013 at 1:58 am


Can you provide a link to the event where this occurs please? Do you know if this is via a normal registration or being added to cart?


August 8, 2013 at 2:27 am

added via cart.


August 8, 2013 at 2:40 am

Well nothing looks out of place, I couldn’t complete the order of course so I didn’t receive any emails.

Have you tried a test event using test payment credentials to confirm from your end that the emails are not functioning?


August 8, 2013 at 2:45 am

I can see your registration. Let me manually confirm payment and you will only receive one ticket ..


August 8, 2013 at 3:07 am

I received two (for the adults) did you mark the child as complete too?


August 8, 2013 at 3:09 am

That’s the issue. Yes Child is also marked as Complete.


August 8, 2013 at 3:18 am

Is it possible to get your login details in order to look into this?

If so, please send them via

NOTE: login details need to be Admin level.


August 9, 2013 at 12:06 am

I will send it now. The system is live and the first show is today. Play safe 🙂


  • Support Staff

August 9, 2013 at 6:16 am

I can recommend updating to the latest version of Event Espresso in this case. There were a few tweaks that were made to the way the emails get sent out in .34 and that may help in this case.

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