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Jeyatheepan
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August 8, 2013 at 1:32 am
Hi there, One of my customer bought 2 Adults tickets and 1 Children Ticket .. During Payment confirmation, system is only sending link for the 2 adult ticket. ie No links to Children ticket.
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Dean
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August 8, 2013 at 1:36 am
Hi,
Is the child attendee registered in the system? Is their email valid?
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Jeyatheepan
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August 8, 2013 at 1:55 am
Yes – It is registered in the system and email id is valid ( or same as primary )
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Dean
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August 8, 2013 at 1:58 am
Hi,
Can you provide a link to the event where this occurs please? Do you know if this is via a normal registration or being added to cart?
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Jeyatheepan
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August 8, 2013 at 2:27 am
added via cart. https://www.tamilaustralian.com.au/booking/events/?ee=20
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Dean
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August 8, 2013 at 2:40 am
Well nothing looks out of place, I couldn’t complete the order of course so I didn’t receive any emails.
Have you tried a test event using test payment credentials to confirm from your end that the emails are not functioning?
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Jeyatheepan
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August 8, 2013 at 2:45 am
I can see your registration. Let me manually confirm payment and you will only receive one ticket ..
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Dean
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August 8, 2013 at 3:07 am
I received two (for the adults) did you mark the child as complete too?
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Jeyatheepan
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August 8, 2013 at 3:09 am
That’s the issue. Yes Child is also marked as Complete.
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Dean
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August 8, 2013 at 3:18 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level.
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Jeyatheepan
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August 9, 2013 at 12:06 am
I will send it now. The system is live and the first show is today. Play safe 🙂
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Josh
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August 9, 2013 at 6:16 am
I can recommend updating to the latest version of Event Espresso in this case. There were a few tweaks that were made to the way the emails get sent out in .34 and that may help in this case.
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