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ARAGATO
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November 16, 2016 at 11:50 pm
I noted that for a couple days no printable tickets were sent from my system. Thus, I checked the Ticket Template. However, it is not there anymore. It is gone?!
I usually have 15 entries, but the ticket entry for the standard message templates is gone. I do not know why and how. I did not update the plugin.
http://uploads.aragato-server.net/screenshots/20161117e4d5922989.png
The plugin is activated correctly.
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ARAGATO
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November 16, 2016 at 11:59 pm
The plugin is not working since the 11th of November.
The links in old old E/Mails linking to the ticket are not working anymore as well.
Any recent wordpress update interfering?
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ARAGATO
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November 17, 2016 at 12:10 am
The latest stable wordpress release was September 7, 2016 with 4.6.1. So that is not the bug causing thing either.
I also deactived all plugins and changed to default theme. That is not the problem as well.
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Tony
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November 17, 2016 at 11:09 am
Hi there,
If you go to Event Espresso -> Messages -> Settings.
Within the ‘Email’ section, you should have a ‘Ticket Notice’ shown in the active messages section. Drag that to the inactive messages section and then drag it back to the active messages.
Now look in the ‘HTML’ section, do you have a ‘Ticket’ message there?
Again move that to be de-activated, and more it back.
Do the messages templates now show in the default list?
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ARAGATO
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November 17, 2016 at 9:03 pm
Wow, great. Thanks Tony.
How the heck did that happen?
I guess it has something to do with deactivating all plugins and reactiving them (during a testing period).
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