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Ticketing – Logo not appearing on ticket

Posted: May 29, 2013 at 9:23 pm


May 30, 2013 at 4:27 am

My support key has been updated so that is sorted, but has not helped with the ticketing issues :o(

Here is what my ticket looks like: Pink Polo Ticket

Sidney Harrell

May 30, 2013 at 11:03 am

It looks like the ticket logo url is not saved in the db. Can you check the settings for that template in the admin?

Jonathan Wilson

May 30, 2013 at 11:12 am


Did you choose the ticket template you wanted within the event? It sounds like you’ve done everything else correctly.


June 4, 2013 at 1:02 am

Hi Sidney,

Had few other things to attend to and now the client is finally ready to go and this ticket is still not working 🙁

I have checked the plugin: espresso/ticketing/espresso-ticketing.php not sure what to look for, could you let me know what to look for and where to find it.



June 4, 2013 at 1:14 am

This is what  espresso-ticketing/manager/add_to_db.php  has in it:


function add_ticket_to_db(){

global $wpdb, $current_user, $notices;

if ( $_REQUEST[‘action’] == ‘add’ && check_admin_referer(‘espresso_form_check’, ‘add_new_ticket’)){

$ticket_name= $_REQUEST[‘ticket_name’];

$css_file= $_REQUEST[‘css_file’];

$template_file= $_REQUEST[‘template_file’];

$ticket_logo_url= $_REQUEST[‘upload_image’];

$ticket_content= $_REQUEST[‘ticket_content’];









$sql_data = array(‘%s’,’%s’,’%s’,’%s’,’%s’,’%d’);

if ($wpdb->insert( EVENTS_TICKET_TEMPLATES, $sql, $sql_data )){

$notices[‘updates’][] = __(‘The ticket has been added’, ‘event_espresso’);

}else {

$notices[‘errors’][] = __(‘The ticket was not saved!’, ‘event_espresso’);




Jonathan Wilson

June 4, 2013 at 10:20 am

Hi Cindy,

I think what Sidney meant was to check the Ticket Template to see whether a logo was uploaded and saved. Here is a video on how to do that:


June 4, 2013 at 10:42 am

Hi Jonathan & Sidney,

Thanks for the video, I have checked and yes I have uploaded the logo correctly, see the screenshot here:

Please note that the logo, venue address and description are not showing on the ticket…..

Jonathan Wilson

June 4, 2013 at 12:37 pm


Will you send me your WP Creds?


June 5, 2013 at 2:09 am

Hi Jonathan,

I have filled in the form requesting the login details. Hopefully you can find out what the issue is 🙂



June 5, 2013 at 2:44 am

Hi Cindy,

I took a look at the site and it looks like the ticket hadnt been selected in the event, for example in the BlackBerry Pink Polo 2013 event, it was still using the default ticket as nothing had been selected (here is an image of the event editor screen with the correct ticket selected in the bottom right

That will now show the logo

The address was already there in the location section and the Google Map looked correct to me


June 5, 2013 at 2:58 am

Hi Dean,

Spectacular, sorry I missed that it needed to be chosen on the event screen…. (looking sheepish :)) thanks very much, how big can I go on the logo? it is a little small right now or will it resize to fit?

Thanks again!




June 5, 2013 at 3:38 am


No need to be sheepish, it’s easily done, we have tons of options and although it helps making the plugin flexible it can take some time to find/use/remember everything.

Size wise, well kind of as big as you want, but we recommend roughly the 400px wide mark as being the biggest.

When you add the image to the ticket, it will bring an upload box, before inserting the image, select the appropriate size from the options –

example ticket with 300px wide image
now with 3000px wide!

extreme example but it illustrates that too big an image will just overflow out. the max width would be 720px, but as mentioned 400px is usually a good fit.


June 5, 2013 at 5:02 am

Thanks for all the assistance guys, much appreciated!

Jonathan Wilson

June 5, 2013 at 8:44 am

Hi Cindy,

I am glad to see that Dean was able to help you.

I’ll mark this thread resolved. 🙂

If you have time in your busy schedule, would you be so kind to visit this page to see how you can help us get the word out about Event Espresso?

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