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ticket type changes on checkout

Posted: January 3, 2022 at 4:42 pm


ODNOregon

January 3, 2022 at 4:42 pm

Public ticket type changes on checkout page. We use WP User Integration plugin (and many other EE plugins) and when logged in users get correct price for that ticket type.

https://odnoregon.org/events/monthly-program-january-12-2022/ with ticket type “All Others”


Garth

  • Support Staff

January 4, 2022 at 4:47 pm

Hi there,

So, what is not working as you’d like? Is a ticket price changing during the checkout? If so, what ticket, and what is the situation with someone logged-in or logged-out?

I’m not sure the situation is clear, can you provide more detail?


ODNOregon

January 4, 2022 at 5:05 pm

If you click on that link in the OP you’ll see the event. If you choose “All Others” and hit “Register Now” on the check out page it changes the ticket to “OODN Partner Organizations” which is a cheaper ticket and not the correct one.

We have another site running EE on the same host having the same issues as well.


ODNOregon

January 4, 2022 at 5:07 pm

Answers to your questions:

Yes, the ticket type changes when the user goes to the checkout. Some times that’s a member only ticket type or a cheaper ticket but it’s not what the user selects.

When logged in this doesn’t happen and works as expected.


ODNOregon

January 4, 2022 at 5:11 pm

Hosting has told me there’s no caching at all enabled on the site. Hosting is Nexcess.


Garth

  • Support Staff

January 4, 2022 at 5:11 pm

Is the “All Others” ticket the only type of ticket where that happens?


ODNOregon

January 4, 2022 at 5:20 pm

It’s happening on other ticket types as well.


Tony

  • Support Staff

January 5, 2022 at 7:16 am

Hi there,

I just wanted to keep you updated on this as I’ve managed to reproduce this locally and we are investigating the cause.


ODNOregon

January 5, 2022 at 2:50 pm

Thanks Tony! Looking forward to a fix as we have events very soon.


ODNOregon

January 10, 2022 at 11:57 am

Any updates on this?


ODNOregon

January 12, 2022 at 3:21 pm

Is there any thing being done to fix this? Tony mentioned it was recreated there so there’s an issue with the plugin. Should we be seeing an update to this ticket and the plugin soon?


ODNOregon

January 18, 2022 at 2:24 pm

Any updates on this? We haven’t heard anything back, we purchased a premium support token which we used, and it’s still broken.


Tony

  • Support Staff

January 18, 2022 at 2:49 pm

Hi there,

Firstly, my apologies for doing a poor job of keeping you in the loop on this, I should have done a better job of communicating what the issue was and what was happening with the fix here.

The fix for this turned out to be more involved than expected, it involved changes to the ticket selector and how ticket selections are processed and a lot of functionality relies on how that works it wasn’t an easy (or quick fix).

However, I’ve just pushed version 4.10.24.p live which should fix this on your site. You likely won’t see this on your site yet but if you go to Event Espresso -> General Settings and just hit save with no changes it will force an update check with our servers.

Install that update and it should fix the issue with the tickets.


ODNOregon

January 18, 2022 at 3:42 pm

Thank you for the reply and for fixing the issue. I’ve updated our site and it’s working as expected now.

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