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Gorkem
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February 24, 2017 at 6:04 am
Hi, one of the tickets for the event below is shown as sold out, when there’s only one ticket sold:
http://www.pmtcourses.com/events/economics-a-level-easter-revision-classes/
I don’t have any caching on the website.
What might be the cause for this?
Thanks,
Gorkem
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Josh
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February 24, 2017 at 7:49 am
Hi there,
Can you check to see if there are any trashed registrations for the event?
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Gorkem
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February 24, 2017 at 8:07 am
Hi, there aren’t any trashed registrations, but some incomplete ones. However, including the incomplete ones would still be below the ticket limit
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Josh
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February 24, 2017 at 8:30 am
We can investigate further if you can complete the form on this secure page:
https://eventespresso.com/send-login-details/
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Gorkem
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February 24, 2017 at 9:16 am
Hi, I have completed the form
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Josh
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February 24, 2017 at 12:15 pm
OK it’s not sold out anymore.
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Josh
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February 24, 2017 at 1:48 pm
Would it be okay if we activated WP_DEBUG_LOG so we can try to capture any errors to show why the ticket reservations aren’t getting released back into the inventory on your site? The logging feature will only write errors to a log file, no errors will be displayed on the website.
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Gorkem
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February 24, 2017 at 4:45 pm
Yes, that’s ok.
I am also getting a very high number of incomplete registrations, where attendee information was initiated but not payment options. While I understand some people would leave while filling in the information form, the numbers I have at the moment are around 100 incomplete for 30 complete registrations. This seems very high to be just due to ‘natural’ drop outs. Do you think there can be another reason? How can I find out?
Thanks
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Josh
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February 25, 2017 at 1:31 pm
There may be another reason indeed, such as a bot trying to submit the forms on those pages. Your site might benefit from running a plugin like the Blackhole for Bad Bots plugin.
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Gorkem
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February 25, 2017 at 1:43 pm
Thanks, I’ll try that
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Gorkem
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February 28, 2017 at 9:29 am
Hi, I installed that plugin nut there’s only one bot detected up to now and the incomplete registrations continue.
I also have an event sold out again when not all tickets are sold:
https://snag.gy/VyEQPc.jpg
Can you help please?
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Josh
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March 1, 2017 at 9:06 am
Hi there,
I went back into the database and cleared the reserved tickets out. This doesn’t look like a bot issue. The failed transactions aren’t happening frequently enough to look like bots. What may be happening is legit registrants are selecting tickets, then they get to the reg form step and realize they don’t have the info or time to complete the form.
Under normal circumstances, those reserved tickets should be getting released back into the inventory, but for some reason that’s not happening on your site. We’re looking into how that could happen, and how that can be fixed.
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