Posted: October 23, 2018 at 6:23 pm
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Hey guys, I believe that one of my tickets shouldn’t be showing up, as it’s not yet available. This is the event: https://lupineart.com/events/acrylic-painting-2-value-rythm-john-piper/ This is a screenshot of the tickets: https://www.dropbox.com/s/ke6md5oto1kfaj6/Screenshot%202018-10-23%2017.19.54.png?dl=0 I believe that as soon as this ticket
The I increased the allowable capacity for those datetimes to make it not sold out, then the https://www.dropbox.com/s/fny7n1ohrc2hoxn/Screenshot%202018-10-23%2017.23.53.png?dl=0 Can you help me hide the ticket that hasn’t become available yet, even if those datetimes are sold out? Thanks, Derek |
Hi Derek, That’s odd, what kind of datetime setup do you have here? I’m assuming that’s 2 datetimes and the first 2 tickets are for datetime 1 and the other 2 for datetime 2? |
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Hi Tony, Sort of correct, same principle. There are 10 datetimes with 5 assigned to 2 of each of the tickets (evening and morning classes). All datetimes have a limit of 12. The tickets also have a limit of 12 each. https://www.dropbox.com/s/x00x6nty8p5egal/Screenshot%202018-10-24%2010.31.08.png?dl=0 https://www.dropbox.com/s/rysbvpu3ot9lryq/Screenshot%202018-10-24%2010.31.13.png?dl=0 Perhaps this isn’t new, come to think of it, I’m not sure if we have sold out datetimes before the 2nd (later) ticket became available – I’m not sure. At any rate, I suppose it’s not a big deal. Ideally I would like only the available tickets show, based on their available dates, even if they are sold out. So I’d like it to show this ticket only:
Easy to implement? If not, let’s not worry about it – I can just go in and manually mess around with the tickets as this comes up (i.e. delete the 2nd/later ticket or change the dates to an earlier date to hide the first one). Thanks, Derek |
You could add the following to your custom stylesheet (CSS) :
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Unfortunately, I think that will remove all ‘sold-out’ tickets, will it not? I just want the ones that are unavailable based on set availability to be hidden. Thanks, Derek |
Technically sold out tickets aren’t available, maybe you can explain what you mean by “unavailable based on set availability”? |
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I have 2 tickets for each set of date times. When one becomes unavailable (per availability dates set for each ticket), the other becomes available at the same time. It’s a less expensive ticket purchased before a certain date. So for example on Nov 1, the early priced ticket will expire and the regular price ticket will become available. Currently, the ones that are not ‘on sale’ yet are hidden, unless sold out, as the topic of this thread. However, as the earlier ticket sold out, EE is showing both tickets as sold out even though the 2nd one is not available per the dates set in the ticket. I would prefer it only showed the one that is available (per date) now, not the one that comes available Nov 1. I just remembered how this was done and used this code provided:
As mentioned, if it’s a pain, then I can work around it another way. Thanks, Derek |
And that’s why it’s showing, because it’s technically sold out because the related ticket for the same datetime is sold out. You can’t sell more tickets than the limit (because the limit is reached). So the ticket is no longer “pending”.
The ticket that has a sale start date of Nov. 1 isn’t going to be available if the related datetime has reached its limit. |
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