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Ticket Selector Not matching Number of tickets in the Event

Posted: November 18, 2024 at 3:54 pm

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Brilliant Baby & Beyond

November 18, 2024 at 3:54 pm

Hello,

We are having an issue with the number of tickets shown in the ticket selector is 8. However the tickets qty and date cap are 14. The maximum number of tickets per order is also 14. The ticket selector should state 14.
I searched the forums and there is another issue that someone is having with the ticket selector, but there is not an answer posted.

Our website is https://www.brilliantbabyandbeyond.com/
And the event is Toddler Movement Music & Messy Play Wednesdays @ 10:30am
We would appreciate any guidance you can provide
Thank you


Brilliant Baby & Beyond

November 18, 2024 at 3:54 pm

Hello,

We are having an issue with the number of tickets shown in the ticket selector is 8. However the tickets qty and date cap are 14. The maximum number of tickets per order is also 14. The ticket selector should state 14.
I searched the forums and there is another issue that someone is having with the ticket selector, but there is not an answer posted.

Our website is https://www.brilliantbabyandbeyond.com/
And the event is Toddler Movement Music & Messy Play Wednesdays @ 10:30am
We would appreciate any guidance you can provide
Thank you


Tony

  • Support Staff

November 19, 2024 at 3:36 am

Hi there,

Is that this event?

https://www.brilliantbabyandbeyond.com/events/toddler-messy-play-16-to-36-months-wednesdays-1030am-october-november-session/

If not can you link me to the event so I can take a look, please?

It will likely be quicker if I can take a look at the admin page for the event at the same time, if that’s ok can you send temp login details for me to use over? You can send those using this form:

https://eventespresso.com/send-login-details/

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